Free shipping in Germany from 59 €
For all orders of goods offered in our online shop the following conditions apply.
1.2 Jurisdiction
Jurisdiction for both parties is Stuttgart. This jurisdiction agreement clause refers only to business transactions with merchants.
2.1 Contractors
The contract is concluded with
Uhlig Kakteen GbR, Hegnacher Str 31, 71394 Kernen, Germany
Authorised representatives:. Mr Matthias Uhlig, Mr. Uwe Mergel
Phone: 0049715141891, Fax: 0049715146728, email: [email protected]
VAT ID number: DE147214268
2.2 Conclusion / Account
The product descriptions in the online shop do not constitute binding offers to buy. By completing the purchase you accept the offer binding. To accept an offer, you have to press the "Buy" button in the ordering process.
The prices are in € and relate to plant size and age.
Once the desired price range is out of stock, we will select the next higher or lower.
We will inform you well in any case even the smallest deviation of size and price, if you report this in the field "Comments".
If items not in stock we do not send substitutes. If you prefer replacement at our choice, let us know in the "comments" box.
The language available for the contract is German.
Uhlig Kakteen stores the order data and send you this email to. The currently active Conditions You can always view and print in our shop. Your orders at any time during the order process. In addition, you see the opportunity to www.uhlig-kakteen.de the status of the current order. In addition, we save the contract not to own systems.
The delivered goods remain our property until full payment.
7.1 Delivery, while stocks last.
7.2 Delivery by Deutsche Post / DHL at the expense and risk of the recipient.
7.3 The shipment is always made bare root. An exception is possible in Germany and can be selected with the mode of shipment.
7.4 Delivery Times
Each order is processed quickly and carefully in order of receipt. The current delivery time is displayed in the webshop. It applies to deliveries to Germany. Delivery times for other countries and information on the calculation of the delivery date can be found here: Shipping charges, returns, delivery times
7.5 Right of withdrawal
Should the delivery of the goods fail, through your fault, we can withdraw from the contract. If necessary, Payments will be refunded immediately.
7.6 Shipments to countries outside European Union EU
Check carefully if there are import conditions to your country for the goods you ordered and inform us exactly. Shipments that are destroyed or returned by customs due to their missing information or documents cannot be refunded. Some countries (Canada, USA, South Africa, Namibia, New Caledonia etc.) require an import permit, which you must apply for. Please inform us about it immediately and send it to us by email.
Plants shipment require a phytosanitary certificate. The German phytosanitary certificate is certified with the corresponding addition as a CITES document for artificially propagated species of Appendix II of the Washington Convention on International Trade in Endangered Species of Wild Fauna and Flora, i.e. all cacti and most other succulents.
The international shipping conditions also require us to ship the plants bare rooted with the roots completely removed from the soil. Please ask your authorities if there are any additional import regulations for your country and let us know.
Plants with the addition CITES not outside EU will only be shipped outside the EU in exceptional cases. These species require a special CITES document (€ 95.00) and some countries also require an import permit, which you must apply for with a copy of our export permit. Please ask your authorities if you need a CITES import document and let us know immediately.
Please note that your country of importation may charge taxes and fees, over which we have no control.
Complaints due to damage caused by delays caused by customs inspections are excluded.
7.7 Shipments to USA
For shipments with plants we need your import permit.
The import permit requires delivery to the Plant Inspection Service USDA APHIS.
The place of fulfilment for shipments to USA with import permit is exclusively your Plant Inspection Station. If you do not pick up your goods at the Plant Inspection Station you send us the fully paid and correctly completed label to destination of a carrier of your choice, which we will gladly put in the box for you. The label is used for shipping from the Plant Inspection Station to your delivery address.
7.8 Shipments to the Canary Islands, French Overseas Departments, etc.
Belonging to Europe, plant deliveries to some areas require different documents, usually at least one phytosanitary certificate.
The plants usually have to be shipped bare-rooted with their roots completely cleared of soil. Please ask your authorities if there are any additional import regulations such as import permits for your country and let us know.
7.9. shipments to Switzerland
If export documents are required, these are checked by the Swiss authorities. You as the recipient will be charged the fees (currently SFR 30,-) for this check.
7.10. Shipments to Australia
Please pay special attention to 7.6. Please note the "Australian Biosecurity Import Conditions" and ask your responsible authorities if necessary. Please tell us exactly how the goods you are ordering must be declared and send us your Import Permit.
https://www.agriculture.gov.au/import
Importer’s Responsibilities
8.1 Payment
Payment is made right away through the payment process of payment and terms offered. The payment methods currently available, please consult the "customer service" at any time under "Payment" in our store page.
8.2 Exclusion of individual payment
We reserve the right to exclude individual payment. The available payment methods are available as an option in the order process available. Please refer to the notes in our Privacy Policy under "Privacy".
8.3 Payment Objective
The invoice amount remit within 7 days (from receipt of invoice) to our account of the Volksbank Stuttgart eG, IBAN: DE18 6009 0100 1180 3460 09, BIC / SWIFT code: to VOBADESS. After the deadline, the customer is in arrears.
Unless hereinafter expressly agreed otherwise, the statutory warranty rights apply.
We always strive to properly operate. Our plants meet strict quality criteria and are therefore in a healthy and the best possible condition.
So if you, despite all care have our part reason for complaint, please contact immediately with us.
If goods are delivered with obvious damages, please file a complaint such errors immediately to the deliverer and please take as soon as possible to contact us. The failure of a complaint or contact has for your legal rights and their enforcement, in particular warranty rights no consequences. This will help us to make our own claims against the carrier or the transport insurance.
The European Commission under http://ec.europa.eu/consumers/odr/ provides a platform for online dispute resolution ( 'ODR platform').
We are willing to resolve disputes with consumers to participate in a dispute settlement procedure before a consumer arbitration board. The competent consumer arbitration board:
Allgemeine Verbraucherschlichtungsstelle
des Zentrums für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein
Germany
www.verbraucher-schlichter.de
In the settlement of these disputes, we will participate in a dispute settlement procedure before this point.
I agree that personal data necessary for order and order processing as well as archiving may be stored on data carriers. I expressly agree to the collection, processing and use of my personal data.
I can revoke this consent at any time with effect for the future by having my account deleted by Customer Service.
Data is processed in compliance with the German Telemedia Act (TMG). All data will be treated confidentially. Without your explicit consent or without legal basis your personal data will not be passed on to third parties outside the contract processing.